This Privacy Policy explains how Neopulse Store, doing business as Neopulsewear, collects, uses and protects your personal information when you visit our website or buy from us. It applies to all customers in the United States.

Information We Collect

Information you provide

• Name, email address and phone number
• Billing and shipping addresses
• Order history with our store
• Messages you send to our support team

Information collected automatically

• IP address, device type, browser and operating system
• Cookies and similar technologies
• How you browse and interact with our site

How We Use Your Information

• To process, ship and track your orders
• To respond to your questions and support requests
• To prevent fraud and keep our site secure
• To understand how our site is used and improve it
• To send marketing emails if you have chosen to receive them

Service Providers We Work With

We share information only with the providers we need to run our store:

• PayPal for payment processing
• DigitalOcean Spaces for storing files and images
• OpenAI for product search on our site
• Telegram for sending order notifications to our staff
• Our email service provider (SMTP) for order and support emails
• Shipping carriers USPS, UPS, FedEx and DHL for delivering your order
• Google Analytics and Google Ads for analytics and advertising cookies

Categories of Data and Recipients

Selling and Sharing

We do not sell your personal information for money. However, advertising and analytics cookies from Google Ads and Google Analytics may be considered "sharing" under the California Privacy Rights Act (CPRA) and similar state laws. You can opt out at any time on our Do Not Sell or Share My Personal Information page.

Your Privacy Rights

All customers in the United States may exercise the following rights:

• Know: learn what personal information we collect and how we use it
• Access: request a copy of your personal information
• Delete: ask us to delete your personal information
• Correct: ask us to fix inaccurate information
• Opt out: opt out of the sale or sharing of your personal information
• Non-discrimination: we will not treat you differently for using your rights

Depending on your state, you may also have the right to data portability and to opt out of targeted advertising and profiling.

How to Submit a Request

Email [email protected] or use the form below. Please tell us which right you want to exercise.

• Opt-out requests are handled within 15 business days. No identity verification is needed.
• Other requests are answered within 45 days. If we need more time, we may extend this by another 45 days and will let you know.
• Authorized agents may submit requests on your behalf with signed written permission from you.

Appeals

If we decline your request, you may appeal by emailing [email protected] with the subject line "Privacy Appeal." We will respond within 60 days. If you disagree with our decision, you may contact the Attorney General of your state.

Children's Privacy

Our site is not directed to children. We do not sell or share the personal information of consumers under 16 without prior consent: consumers aged 13 to 15 must opt in themselves, and children under 13 require consent from a parent or guardian.

Sensitive Personal Information

We do not collect sensitive personal information, so we do not offer a "Limit the Use of My Sensitive Personal Information" link.

Marketing Emails

Every marketing email includes an unsubscribe link. After you unsubscribe, you will still receive transactional emails about your orders, such as confirmations and shipping updates.

Data Retention and Security

We keep personal information only as long as needed for the purposes described here or as required by law. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised.